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PORTLAND OF BAWTRY LTD (Portland Autos) - TERMS OF BUSINESS - Credit Brokerage Initial disclosure document The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme. What services do we provide? We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish. Whose products do we use? As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services. We are a credit broker of vehicle finance, we are not a funder or a lender. Do we charge for our services? We will not charge an arrangement fee for our broker related services. We are predominately, however, a commission based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier. By signing our order confirmation you are confirming that you acknowledge the above and that you are happy to proceed. Who regulates us? Portland of Bawtry ltd is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 651162. You can verify this on the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082. Other services we may offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act. If you have a complaint If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the person that you have been dealing with. We will try to resolve your complaint immediately, however sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take. To register a complaint contact us by either: email james@portlandautos.co.uk calling us on 01302711111 or write to us at Pine Lodge, Great North Road, Bawtry, Doncaster, South Yorkshire, DN10 6DF We aim to resolve all complaints internally, if however you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service, details can be found at: www.financial-ombudsman.org.uk/contact/index.html Non-financial complaints can be directed to Trading Standards.